Returns

If by any chance you are not satisfied with your purchase, please contact us within 5 days after you receive your item and let us know your reason. We will gladly accept returns and will issue a refund after the item is returned to us within two weeks of purchase and in the same condition as it was received.

In order to avoid unnecessary returns, please read the description and view the photos carefully, especially noting the size of the items and any flaws. Please ask before you make a purchase if you are not sure. We will be more than happy to assist you.

Return procedure:

Step One

Contact us with your request for return and reason.

Step Two

1. After we confirm your request please mail to following address:
   fmasarovic
   House Maple cr, ODO 202
   5-6-1 ODO, Nishi-ku
   Fukuoka-shi, Fukuoka-ken
   819 0001 Japan
2. Please be sure to ship the package with a carrier that can provide tracking and insurance. fmasarovic cannot replace packages lost during return shipment if proof of tracking is unavailable.
3. Mark item as RETURN on the box and paperwork.

Step Three

As soon as item will arrive in original condition refund will be issued immediately.

fmasarovic will not credit customs and duties paid previously, this must be pursued by customers within their own jurisdictions.